Return & Refund Policy

Return & Refund Policy – Libas.uk 

At Libas.uk, we follow UK consumer protection laws to ensure your rights are fully protected. This policy explains your legal rights and how we handle returns, refunds, and cancellations.

🇬🇧 Your Legal Rights

Under the Consumer Rights Act 2015:

  • Items must be as described, of satisfactory quality, and fit for purpose

  • If your item is faulty, you may be entitled to a repair, replacement, or refund

Under the Consumer Contracts Regulations 2013:

  • You have the right to cancel your order within 14 days of receiving it (for most items)

🔁 14-Day Cooling-Off Period (Change of Mind)

You have the right to return your order within 14 days of delivery for any reason.

To qualify:

  • Items must be unused and in original condition

  • All tags and packaging must be intact

After requesting a return, you must send the item back within 14 days.

❌ Non-Returnable Items

The following items are not eligible for return (unless faulty):

  • Custom-made or personalised items

  • Sealed items that are not suitable for return due to hygiene reasons if opened (e.g. undergarments)

  • Items clearly marked as non-returnable

📩 How to Cancel or Return

To exercise your right to cancel or request a return:

Email us at: support@libas.uk

Please include:

  • Your order number

  • Your request (return, refund, or cancellation)

We will respond within 24–48 hours with return instructions.

🚚 Return Shipping (UK Law)

  • You are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked delivery service

  • We are not responsible for items lost in return transit

💸 Refunds

Once we receive your returned item:

  • Refunds will be processed within 14 days of receiving the goods

  • Refunds include the original standard delivery cost (as required by UK law)

  • Refunds will be issued to your original payment method

⚠️ Faulty, Damaged, or Incorrect Items

If your item is faulty or not as described:

  • You have the right to a full refund within 30 days of receiving the item

  • After 30 days, we may offer a repair or replacement

We will cover:

  • Return shipping costs

  • Full refund or replacement

🔄 Exchanges

We offer exchanges only for:

  • Faulty items

  • Incorrect items delivered

❌ Order Cancellation

  • Orders can be cancelled before dispatch for a full refund

  • After dispatch, your order falls under the 14-day return policy

⏳ Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account

  • Contact your payment provider

  • Then contact us at support@libas.uk

📞 Contact Us

Email: support@libas.uk

We are committed to resolving your concerns quickly and fairly.

Libas.uk – Compliant with UK Consumer Protection Laws